How an IT provider cut breach investigations from 15 hours to 2 with Augmentt
Despite MFA, this provider kept seeing user compromises, and every breach took nearly a week of technician time. With Augmentt, it now detects, responds, and reports within hours, and has scaled its security service past 3,400 seats.
To protect the partner’s competitive positioning and privacy, the organization featured in this case study remains anonymous.
A growing IT provider cut breach investigation time from 15 hours to 2, standardized its Microsoft 365 security response, and scaled its security service to more than 3,400 seats.
- Breach investigations down from 15 hours to 2
- Consistent security policies across tenants with Secure Autopilot
- 3,400+ seats, on track for 5,000 by year-end
MFA wasn’t stopping compromises, and every breach cost a week
This growing IT service provider had several user compromises in client environments even with MFA turned on. Apart from MFA, it had no standard Microsoft 365 security policies, and its response process was entirely manual.
A single breach took nearly a full week of technician time to investigate, report on, and fix. That cost money, worried clients, and made it hard to roll out a consistent security package.
Manual security operations
Digging through sign-in and audit logs took hours of senior technician time that could have gone to growth.
No standardized policies
Beyond MFA, there was no consistent policy framework, which left clients open to configuration drift and uneven coverage.
Slow incident response
Gathering logs, preparing reports for clients and cyber insurers, and applying fixes stretched each breach across 3+ workdays.
Alerting gaps
Without real-time threat alerts, the team had no way to spot or respond to threats proactively across its tenants.
Real-time alerts, faster response, and enforced policies
Faster breach response
Centralized log visibility and alert history cut investigation time from 15 hours to 2.
Policies defined once, applied everywhere
Secure Autopilot lets the team define, apply, and manage consistent Conditional Access and security settings across tenants.
Security as a managed service
The provider packaged security monitoring and alerting into a managed service for both existing and new clients.
From week-long cleanups to responses in hours
The provider moved from manual, after-the-fact breach work to proactive detection and a standard security package for every client.
Investigations
Senior technicians spent hours going through sign-in and audit logs by hand.
Centralized logs and alert history cut investigations from 15 hours to 2.
Security policies
Apart from MFA, there was no consistent policy framework across clients.
Secure Autopilot applies the same Conditional Access and security settings across tenants.
Threat detection
With no real-time alerts, the team had no way to spot threats proactively.
Actionable real-time alerts flag threats early without overwhelming the team.
Hours back, a bigger security business, and restored trust
Technician time saved
Breach response dropped from 15 hours to 2, which frees senior technicians for higher-value work.
Expanded security offerings
The provider now delivers a fully managed Microsoft 365 security package to its clients.
Scalable seat growth
More than 3,400 seats are deployed, with plans to reach 5,000 by year-end as the provider expands its MSP model.
Client retention and confidence
Real-time visibility and proactive threat management have helped restore client trust after past breaches.
Before Augmentt, a single breach could eat up a week of a technician’s time. Now we can detect, respond, and report within hours and our clients are safer because of it. It’s helped us scale our security offering and shift our business toward a true MSP model.
Pick a real tenant. We’ll show you what’s exposed in it.
Thirty minutes on your own environment. Connect one tenant live, see the findings, and see the report you’d hand that client next week.
- A live posture scan on one of your own client tenants, not a canned dataset.
- The client-facing report you could send that account the same week.
- A straight answer on whether the margin works at your client count.
No slides. No multi-week sales sequence.
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