How a small MSP uses Augmentt to keep up with Microsoft’s constant updates
Microsoft changed so often that ComputersDOTCalm was reworking its scripts almost every week. With Augmentt, every tenant is audited and monitored, and the team keeps up with Microsoft without the extra work.
ComputersDOTCalm keeps up with Microsoft’s constant changes without weekly script fixes or a new hire.
- Every customer tenant audited and monitored
- Conditional access policies kept current with Microsoft’s changes
- Two other monitoring tools dropped, saving money
Keeping up with Microsoft as a small MSP
ComputersDOTCalm has supported small-town businesses in Southwestern Ontario since 2006, focusing on companies with 50 endpoints or fewer. For a team that size, keeping up with Microsoft’s constant changes was very difficult.
They couldn’t justify a permanent hire just to manage conditional access policies and track Microsoft updates. So they wrote scripts, and almost every week those scripts needed another round of changes.
Constant change
Microsoft kept adding security recommendations and policy updates, and staying aligned took time the team didn’t have.
Documentation rabbit holes
Finding clear, actionable guidance on Microsoft’s website meant going down rabbit holes, which slowed down response times.
Scripts to maintain
Scripts and configurations kept in house needed constant attention and added ongoing overhead.
No room for a new hire
A small team couldn’t add a permanent role just to handle conditional access and Microsoft changes.
A partner that keeps up with Microsoft for them
Built for MSPs
Augmentt is designed for MSPs managing many Microsoft 365 tenants, with centralized visibility and continuous updates aligned with Microsoft best practices.
A fit for a smaller MSP
Rory Dakin, the owner, chose Augmentt for three reasons: a reasonable cost, a low minimum commitment, and the chance to work with a Canadian company.
Responsive support
Rory describes Augmentt’s support as quick to respond and fantastic from the start, which made the decision easy.
From weekly script fixes to monitored tenants
Augmentt surfaces and manages security recommendations automatically, so ComputersDOTCalm no longer researches and scripts every Microsoft change itself.
Microsoft changes
Almost every week, the team went back through its scripts to account for another Microsoft change.
Augmentt keeps up with Microsoft and surfaces new recommendations, instead of the team maintaining its own scripts.
Conditional access
Keeping conditional access policies current depended on hours the team didn’t have.
The team is confident its conditional access policies keep pace with the changes Microsoft rolls out.
Monitoring tools
ComputersDOTCalm paid for a couple of other monitoring products.
Augmentt covered what those products did, including tracking software installed on customer endpoints, so the team dropped them and saved money.
Confidence that every tenant is audited and monitored
Centralized visibility
One platform shows what’s happening across customers’ Microsoft 365 environments, so the team no longer jumps between tools and sources.
Ongoing security
Continuous updates and recommendations keep customer environments aligned with current best practices.
Improved efficiency
Less time spent researching and managing configurations leaves the team more time for its customers.
Reliable support
Fast responses from the Augmentt team help ComputersDOTCalm deliver high-quality support to its own customers.
If you’re a Microsoft shop, you need to be looking at Augmentt. To me, it’s a no-brainer. It’s a necessity.
Pick a real tenant. We’ll show you what’s exposed in it.
Thirty minutes on your own environment. Connect one tenant live, see the findings, and see the report you’d hand that client next week.
- A live posture scan on one of your own client tenants, not a canned dataset.
- The client-facing report you could send that account the same week.
- A straight answer on whether the margin works at your client count.
No slides. No multi-week sales sequence.
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