How an IT services provider cut alert noise and fixed MFA reporting with Secure Autopilot
Too many alerts, unreliable MFA reporting, and a pricing model that hurt margins pushed this provider to replace its previous vendor. With Augmentt Secure Autopilot, its technicians now focus on the threats that matter.
To protect the partner’s competitive positioning and privacy, the organization featured in this case study remains anonymous.
A leading IT services provider replaced its previous security vendor with Secure Autopilot to reduce alert fatigue, get accurate MFA reporting, and protect its margins.
- Less alert noise and clearer priorities
- Reliable MFA reporting for security and compliance
- Consumption-based pricing that scales with the business
Too many alerts, unreliable reports, and pricing that didn’t fit
This IT services provider holds itself to high standards for client satisfaction. Its previous Microsoft 365 security vendor was making those standards harder to meet.
The tool produced so many alerts that technicians struggled to spot critical threats, its MFA reporting couldn’t be trusted, and its pricing model made costs hard to manage.
Excessive alert noise
An overwhelming volume of alerts caused alert fatigue and made it hard to prioritize critical threats.
Inaccurate MFA reporting
Unreliable MFA reporting created potential security gaps and compliance concerns.
Inefficient pricing
A misaligned pricing structure complicated cost management and cut into profitability.
High client expectations
The provider needed a solution that would uphold its high standards of client satisfaction.
Replacing the previous vendor with Secure Autopilot
Noise reduction and alert prioritization
Intelligent filtering and prioritization significantly reduce alert noise, so technicians can focus on critical security issues.
Accurate MFA reporting
Complete visibility into MFA configurations gives the team precise, trustworthy reporting for security and compliance.
Cost-effective scalability
Flexible, consumption-based pricing fits the provider’s business and lets it scale services without unnecessary overhead.
From alert overload to focused security work
Technicians now spend their time on real threats, and the provider can trust its reports and its margins.
Alerts
An overwhelming volume of alerts buried the critical threats.
Filtering and prioritization put the important alerts first.
MFA reporting
MFA reports were unreliable, leaving possible security and compliance gaps.
MFA configurations are fully visible and reported accurately.
Pricing
A misaligned pricing structure made costs hard to manage.
Consumption-based pricing lets the provider control costs as it grows.
More focused technicians, stronger compliance, and healthier margins
Reduced alert fatigue
Lower alert volume improved technician productivity and made threat mitigation more focused.
Stronger security and compliance
Accurate MFA reporting reinforced the provider’s security posture and supported regulatory compliance.
Optimized costs and efficiency
Augmentt’s pricing model helps the provider control costs and protect profit margins while delivering premium security services.
More time for client service
With security management streamlined, the team can focus on delivering exceptional IT services to its clients.
Switching to Secure Autopilot gave this provider fewer, better alerts and reports it can stand behind.
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