How TeamLogic IT offices cut Microsoft 365 portal time by 90% and earned clients cyber insurance discounts
Three leaders across two TeamLogic IT offices use Augmentt Secure to manage Microsoft 365 across client tenants, cutting portal time by 90% and turning security posture into client-ready reports.
Two TeamLogic IT offices manage Microsoft 365 security for every client from one console, and turn the results into reports clients can see.
- 90% less time spent in the Microsoft portal
- 10% off clients’ cyber insurance proposals
- Remediation handled by the help desk, not a level three technician
Security work no one could see, delegate, or show a client
TeamLogic IT is a network of more than 350 independently owned IT offices across North America. At NW Valley in Arizona, owner Rob Fallows and Chief Technology Advisor Michael Ziegler run the practice. At West Portland in Oregon, David Huckaby leads the help desk team that handles day-to-day Microsoft 365 work. All three describe the same problem: Microsoft 365 security work spread across portals that kept changing.
At West Portland, fixing an issue also took a level three technician who knew the steps, so help desk staff could spot problems but not resolve them.
“Microsoft is constantly changing their portals and their consoles and moving things. It used to be under compliance, but now we’ve moved it under security, and tomorrow it’s going to be under identity.”
Michael Ziegler, Chief Technology Advisor, TeamLogic IT NW ValleyMicrosoft keeps moving settings
Features moved between compliance, security and identity portals, and the work restarted each time.
Portal-by-portal client work
Any update or security change meant opening each client tenant on its own, with no single view.
A secure score that never settled
Fixing one item dropped the score somewhere else, followed by a prompt to buy another license.
MFA gaps that reached clients
MFA was enforced at rollout but not applied to new employees, and some clients were breached before anyone noticed.
One console, with the fix attached
One console for every tenant
Both offices replaced portal-by-portal work with one place to see and change security settings across every client. Ziegler's first reaction was "where have you been all my life."
Recommendations with the fix attached
Augmentt does more than flag an issue. Some fixes happen right in the platform, and for the rest the team gets a guide to where to go and what to do.
Ongoing identity alerts
Alerts for accounts created without MFA and for new mail forwarding rules turned a periodic audit into a continuous one.
From tenant-by-tenant fixes to one standard across every client
The work moved out of Microsoft's portals and down to the help desk, with a report at each step.
Daily Microsoft 365 work
Every update or security change meant opening each client tenant.
One console shows and changes security settings across every client.
MFA and mail forwarding
MFA gaps for new employees went unnoticed until clients were breached.
Alerts flag accounts created without MFA and new mail forwarding rules.
Who fixes issues
Remediation waited for a level three technician who knew the steps.
Help desk staff follow the steps in the platform and fix issues themselves.
Time back, proof for clients, and new business
90% less time in the Microsoft portal
Huckaby estimates his team gets back nine-tenths of the time it used to spend finding settings in Microsoft's interface.
10% off clients' cyber insurance proposals
Because of what Augmentt Secure does, a cyber insurance firm Fallows' office works with can take an additional 10% off clients' proposals.
Before-and-after reports
Ziegler's team takes a baseline report, fixes issues with the client's approval, then shows a second report with what turned green.
New business won on the platform
Fallows sold Microsoft 365 to an international startup after showing in the meeting how Augmentt makes it manageable and secure.
Augmentt just makes it so easy for us to be heroes, with very little operational effort. You guys have already done all the thinking about the Microsoft tenant and how to improve the scores, as well as provide real security.”
Frequently asked questions
How much time can an MSP save managing Microsoft 365 with Augmentt?
David Huckaby, Director of Information Technology at TeamLogic IT West Portland, estimates his team saves 90% of the time it previously spent working through the Microsoft portal. Tasks such as locating a group, adding a user, resetting a password, or disabling a compromised account happen in Augmentt instead of across individual tenant portals.
Can Augmentt help an MSP reduce clients' cyber insurance costs?
In one case, yes. Rob Fallows, owner of TeamLogic IT NW Valley, reports that a cyber insurance firm his office works with can apply an additional 10% discount to clients' cyber insurance proposals because of the controls Augmentt Secure maintains and documents.
How do MSPs show clients the value of Microsoft 365 security work?
TeamLogic IT NW Valley takes a baseline report on a client's tenant before changing anything, remediates with the client's authorization, then delivers a second report showing the improvement. Michael Ziegler describes posture scoring as clear enough to act on, for example 14 out of 20, with a specific count of recommendations and named strengths and weaknesses.
Can help desk technicians remediate Microsoft 365 security issues without a senior engineer?
Yes. Augmentt shows the remediation steps alongside each issue it surfaces. At TeamLogic IT West Portland, that moved the work from level three technicians to help desk staff, who handle issues as they come across them.
Pick a real tenant. We'll show you what's exposed in it.
Thirty minutes on your own environment. Connect one tenant live, see the findings, and see the report you'd hand that client next week.
- A live posture scan on one of your own client tenants, not a canned dataset.
- The client-facing report you could send that account the same week.
- A straight answer on whether the margin works at your client count.
No slides. No multi-week sales sequence.
Book Your Demo
Pick a time and bring one tenant. You'll leave the call knowing exactly what's exposed in it.
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