Three of the Most Common Employee Offboarding Mistakes
There’s a famous phrase you’ve probably heard before: to err is human. Those words sum up why your security posture needs to focus on human actions–or the absence of them. When seen from this lens, cybersecurity becomes about much more than cleaning up after mistakes. It’s about proactively putting into place measures to prevent the […]
Why Shadow IT Could Create Major Issues for MSPs
The COVID-19 global pandemic is upending business operations around the world. The sudden and swift shift of millions of workers from on-site to remote work environments challenged and continues to challenge organizations as never before. In the rush to virtually connect remote workers to the workplace, however, employers and MSPs may have overlooked security — […]
How to Find Shadow IT
In the past few years, so much focus has been on the move to the cloud. Not anymore. 2020 was the year of cybersecurity, compliance, personally identifiable information (PII) awareness, GDPR, and remote work. The cloud hype has changed. Now people want to know how to maintain and manage the new SaaS-heavy environment they see […]
Analyst coverage – 451 Research
Analysts – Nicole Henderson Introduction Security continues to be a challenge for SMBs, and managed service providers are seeking offerings to help guide customers through their most common pain points, including ‘shadow’ IT. Canadian startup Augmentt has launched a platform that supports MSPs as they help customers understand the SaaS applications in use and whether […]
Why You Should Integrate SaaS Products for Your Clients
The challenge for your clients doesn’t stop with the initial purchase of SaaS services. Technology leaders recognize the need to proactively manage the availability and performance of their increasingly complex technology assets–but most lack the skills and resources to do this effectively–placing their businesses at great risk. So it’s unsurprising for MSPs that the second […]
How to Grow Your MSP Business
If it isn’t broken, don’t fix it: isn’t that what people always say? The problem for MSPs with this attitude is that businesses need more proactive support, especially given the epic rise in the number of SaaS products they use. No longer is IT infrastructure rarely something you need to service. It requires constant expert […]
How to Procure and Evaluate SaaS Apps for Your Clients
The software business was supposed to be getting easier. Not just the programming and application development, but the way we consume it and implement it. While it’s certainly easy to buy software, it’s not easy to buy the right software. For one, there has never been more choice. There’s been a great decade-long run in […]
How MSPs Can Support Cloud Migrations
Many organizations are moving their legacy workloads to the cloud. Some are even evaluating vendor operated software-as-a-service (SaaS) cloud offerings to entirely replace their on-premise legacy infrastructures. The good news is that they want MSPs to help. 38% of business leaders polled about cloud migration said they tend to prioritize working with a specialist third-party […]
How to Cost Out SaaS Admin Services
There’s no denying that MSPs need to show the value they provide versus a DIY route when it comes to offering SaaS admin services. At its heart, this argument isn’t much different from other sales engagements where MSPs have to demonstrate their ability to manage software installments and downtime instances. The point that needs to […]
The Tools You Need to Offer SaaS Admin Services
SaaS management shouldn’t be considered separately from managed services but rather as a component of the MSP’s arsenal. Traditionally, SMBs have had expectations about the performance of their on-premise infrastructures. However, with the adoption of many SaaS platforms, they must now figure out how to maintain a cloud infrastructure. This is an excellent place for […]