A User Account Lifecycle Management Cheat Sheet
User lifecycle management (ULM) begins when a candidate accepts a job offer and continues until that employee leaves the company, covering four key stages—onboarding, role-based provisioning and permission updates, active account management, and secure offboarding. Key Takeaways For HR and IT departments, this means creating user credentials and connecting new employees to cloud resources. COVID […]
Microsoft extends M365 cancellation period to seven days
Overview The industry spoke and Microsoft listened. Although the M365 price increase will remain in effect, after significant pushback from customers the M365 cancellation/correction period has been extended from 72 hours to seven days, giving MSPs significantly more breathing room to make post-purchase corrections on orders or auto-renewals. The pricing increase that went into effect […]
Calculating the ROI of a SaaS Management Platform
There’s no shortage of conversation right now about the huge opportunity that MSPs have to create entirely new revenue streams by becoming SaaS management champions for their customers. According to Gartner, for instance, by 2026, 50% of organizations using multiple SaaS applications will centralize management and usage metrics using a SaaS management platform, an increase from less than 20% in […]
5 ways to manage Google Workspace more effectively
If you’re an MSP managing Google Workspace for your customers, you know first-hand how much time and energy is spent on common tickets that should be quick to resolve. Staying on top of provisioning new users, resetting passwords, configuring security policies can become a full-time job. We’ve outlined 5 ways to save you time when […]
Three ways MSPs can accelerate service delivery
The software industry has changed a remarkable amount over the last ten years. The cloud was a logical evolution of data centers that solved the economies of scale problem. But what the cloud unlocked, however, could not have been predicted: an explosion of SaaS applications that would completely transform the workforce. As a result, MSPs […]
Demand for SaaS management from MSPs has nowhere to go but up
Overview According to a CompTIA pre-pandemic report from 2019, MSP customers were already seeking SaaS management from them more than any other service. In fact, CompTIA suggested that a full 60% of MSP customers were asking for SaaS management in 2019. Of course, without up-to-date data we can only speculate, but given how SaaS adoption […]
How to Recover Deleted Items in Outlook and Microsoft 365
Microsoft 365 recovery options are limited It’s a sobering fact that one in three organizations are impacted by SaaS data loss due to commonplace things such as human error. Let’s say you mistakenly delete a vital email or other type of file in M365 and discover the error days or weeks later. What are your options […]
How MSPs can select the best cloud backup service
Yes, this is a cloud issue, but the trends are very clear. Now that virtually all business-critical data resides on SaaS platforms, data custodians are increasingly concerned with backing up and securing it there. In fact, projections have the cloud backup market reaching $4.13bn in 2022, growing at a very healthy 26% CAGR. So for […]
How to streamline 80% of M365 requests
If you’re an MSP managing Microsoft 365 for clients, you can put those hoops down. You no longer need to jump through them. MSPs at the helm of M365 know all too well how managing the daily influx of requests can become a job in itself. But must it be that way? Should MSPs need […]
Cloud Managed Services Market Research Report – Global Forecast to 2027
The worldwide cloud managed services market size is projected to arrive at USD 129.26 billion by 2027, showing a CAGR of 13.8% during the gauge time frame. Distant working patterns set off by the COVID-19 pandemic will quickly extend the extent of this market, notices Fortune Business Insights™ in its report, named “Cloud Managed Services […]