How MSPs Use Augmentt to 5x Technician Capacity and Revenue

Table of Contents

Modern MSPs are under intense pressure: more clients, more security demands, more
tools, and the same or fewer technicians. Augmentt was built to solve that exact
problem.

Here are the 10 most powerful ways MSPs use Augmentt to save time, automate
work, and dramatically increase revenue per technician.

1. One Console to Replace Dozens of Microsoft Portals

Problem: Technicians jump between Entra, Intune, Defender, M365 Admin, and
multiple security portals for every task.


With Augmentt:
All tenants, security posture, alerts, policies, users, and devices are visible and
manageable from a single multi-tenant console.


Result:
• 60 to 70 percent fewer clicks per task
• No more hunting through portals
• Faster response times across every client

2. Multi-Tenant Security Baselines

Problem: Every customer has different security settings, which creates risk, drift, and
manual cleanup.


With Augmentt:
MSPs define standard security baselines for Conditional Access, Intune, and Defender and apply them across all tenants.


Result:
• New customers are secured in minutes
• Existing tenants stay aligned automatically
• No more snowflake environments

3. Automated Policy Drift Detection

Problem: Microsoft settings change constantly and technicians rarely notice until a
breach happens.


With Augmentt:
The platform monitors all tenants for policy drift and security regression
automatically.


Result:
• No more manual audits
• Issues are caught instantly
• Security stays consistent without human effort

4. Auto-Remediation for Common Security Issues

Problem: Alerts pile up and technicians waste hours fixing the same issues over and
over.


With Augmentt:
Alerts can automatically trigger fixes for misconfigurations, risky users, missing MFA,
and insecure policies.


Result:
• Tickets close themselves
• Technicians stop doing repetitive work
• True security at scale

5. Mass Onboarding and Offboarding Automation

Problem: User lifecycle tasks are one of the biggest time drains in MSP operations.

With Augmentt:
User creation, MFA setup, license assignment, policy application, and offboarding are
automated and templated.


Result:
• New users live in minutes
• Departed users are locked down automatically
• No more security gaps or manual checklists

6. One-Click Cross-Tenant Actions

Problem: Doing the same thing for 50 clients means doing it 50 times.


With Augmentt:
Technicians can push changes, fixes, and policies across all tenants from one place.


Result:
• Work that used to take days now takes minutes
• No more copy-paste administration
• Massive scale without extra staff

7. Centralized Alerting Across All Clients

Problem: Alerts are scattered across portals and email inboxes.


With Augmentt:
Microsoft 365 security alerts are aggregated, and routed through one system.


Result:
• Faster incident response
• Less alert fatigue
• Fewer missed breaches

8. Built-In Secure Score Management

Problem: Secure Score is hard to track and even harder to operationalize across
multiple tenants.


With Augmentt:
MSPs can see, compare, improve, and report Secure Score across every client in one
place.


Result:
• Continuous security improvement
• Easy compliance reporting
• A clear story for customers

9. Reporting That Sells and Retains Clients

Problem: MSPs struggle to show the value of security work.


With Augmentt:
MSPs generate executive-ready reports showing posture, improvements, threats
blocked, and compliance.


Result:
• Higher client trust
• Easier renewals
• Justifies higher monthly fees

10. Technicians Manage 5x More Tenants

This is the real outcome of everything above.

By eliminating manual work, portal hopping, and repetitive tasks, MSPs using
Augmentt routinely see:

• 3 to 5x more tenants per technician
• Higher revenue per tech
• Lower burnout and turnover
• More capacity to sell security services

This is how MSPs grow without growing headcount.

Author
Gavin Garbutt
Co-Founder & Chairman of Augmentt

FAQ

Using our GDAP tool & Magic Link, setting up is easy! You can integrate with your CSP partner portal in minutes
Augmentt uses a combination of Microsoft Secure Score best practices as well as industry standards such as NIST & CIS. You can use the out of box templates to get started right away and even build your own custom templates to match your client requirements.
Out of box, Augmentt comes pre-configured to not be noisy. Very few Microsoft alerts are critical in nature so you will be receiving tickets for account breaches and not minor user log related events. That said, everything is customizable and you can turn alerts on & off to match your clients’ needs.
No. You can choose to schedule alerts to any stakeholder you want and at the frequency you want or manually download reports when you need them.
Regardless of how MFA is managed across your tenants, we have you covered. Augmentt supports Conditional Access Policies, Security Defaults, Entra ID per user (Legacy) MFA as well as 3rd party MFA services like DUO.
No. You can use Augmentt to monitor and manage all clients regardless of their licensing. For environments with no premium licensing you can still provide alerts and monitoring for account breaches and configure security best practices. For environments with premium licensing, you can leverage Microsoft’s premium alerts and premium security configurations such as Conditional Access Policies.
Augmentt is one of the few vendors SOC 2 Type II, and GDPR compliant.
Site licenses to make sure you can deliver standardized service across all clients very affordably.

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