A New Era for Visibility
When it comes to MSPs managing the SaaS complexity, visibility of a client’s application inventory is everything. That’s why we’ve partnered with Lifecycle Insights to bring Augmentt Discover data directly into their platform.
How is this a game-changer? It means that MSPs can now quickly audit SaaS software activity across customers and maintain an inventory of applications in use.
“We at are very excited about our integration with Augmentt and MSPs should be as well,” said Marnie Stockman, CEO of Lifecycle Insights. “MSPs drive their strategic conversations with clients in quarterly business reviews that include SaaS monitoring. Having Augmentt Discover reports right inside Lifecycle Insights will save them a lot of time when building their presentations.”
“MSPs are already delivering asset lifecycle management reports in a QBR with Lifecycle Insights, but SaaS is the new endpoint,” added George Smith,Sr. Business Development Manager. “It makes sense to integrate SaaS monitoring insights from Augmentt in the same place.”
Augmentt Discover lets MSPs leverage an advanced agent to quickly identify every SaaS application being used across an organization, regardless of where users are, the devices they use, or how they run the applications. MSPs can also compare client usage against a library of 22,000+ applications to classify risk and organizational productivity.
When Lifecycle Insights launched in 2019, the first goal was to save MSPs time in building QBR reports through automation; the second was to help drive strategic and business-focused conversations.
They’ve accomplished this with PSA integrations and warranty lookups that deliver asset lifecycle management reporting. Integrations with Microsoft 365 and cybersecurity phishing training has created a baseline for securing the human stack. The integration with Augmentt ties those two conversations together, enabling a view of potentially risky SaaS application use or user behaviour.
In addition to automated data collection and reporting, Lifecycle Insights offers risk assessments to highlight gaps and vulnerabilities—generating insight that MSPs can use to build technology roadmaps and budget recommendations for clients.
“Managed services done right is not a technical conversation but a business one,” said Stockman, who strongly believes that MSPs deliver customer success as a service and has authored two books on the subject, both available on Amazon: Literally: The book on Customer Success for MSPs and The MSP owner’s handbook: QBR Edition.
Lifecycle Insights seeks to strike a balance between powerful automation and human engagement in the business review process. SaaS monitoring with Augmentt Discover fits perfectly within that balance.
Want to give Lifecycle Insights a test run – grab a free 30-day trial here: https://lifecycleinsights.io/pricing (Use coupon code Augmentt for 50% off the first two paying months)
