On-Demand Webinars

When to Fire the Client

Every MSP has bad-fit clients. The real question is: how long are you going to keep them? In this honest, no-fluff conversation, Derik Belair (CEO, Augmentt) and Dean Trempelas (Head of MSP Success, Empath) are getting into the topic most MSPs avoid — the real cost of holding onto clients who aren’t right for your business, and how to know when it’s time to part ways. This isn’t about being ruthless; it’s about being smart. Bad-fit clients don’t just hurt your bottom line, they also burn out your team, slow your growth, and distract you from the clients you actually love serving.

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What our partners are saying

MSPs Leading With Augmentt

Why They Chose Augmentt:

“We built an entire managed service around the Augmentt platform so we can sell our customers a service that will keep their tenants up to date and configured all the time rather than needing to do these professional services engagements periodically. I think not only has the quality improved, but it’s opened up an entirely new service. We’ve been able to sell to our customers very successfully.”

– Tim Campbell, All Covered