There’s no denying that MSPs need to show the value they provide versus a DIY route when it comes to offering SaaS admin services. At its heart, this argument isn’t much different from other sales engagements where MSPs have to demonstrate their ability to manage software installments and downtime instances. The point that needs to...
SaaS management shouldn’t be considered separately from managed services but rather as a component of the MSP’s arsenal. Traditionally, SMBs have had expectations about the performance of their on-premise infrastructures. However, with the adoption of many SaaS platforms, they must now figure out how to maintain a cloud infrastructure. This is an excellent place for...
In 2015, 83% of US firms with 100-999 employees were using SaaS. By 2019, this figure reached 98%. In other words, there were only 2% of US mid-market businesses without any SaaS services in use last year. With SaaS apps–since you’re not sourcing hardware or keeping systems running yourself–your MSP needs to continue providing clients...
Here’s an example of a story we hear often from our MSP customers. They have a client that is a 75-person business using 15 Software-as-a-Service (SaaS) subscriptions across all its employees. (Do the maths, it’s a management nightmare.) The client wants a dashboard to manage different apps. He wants every employee that leaves to be...
User lifecycle management (ULM) begins when a candidate accepts a job offer and continues until that employee leaves the company. For HR and IT departments, this means creating user credentials and connecting new employees to cloud resources. COVID has put user lifecycle management back in the spotlight with workforce disruption, layoffs, and resignations. So not...
Cloud computing is firmly established as the new normal for enterprise IT. Across industries, cloud continues to be one of the fastest-growing segments of IT spend. It’s why MSPs need to focus more of their cloud efforts on helping to deploy and then manage these cloud applications. With cloud computing and DevOps the de facto...
With tens of thousands of different SaaS platforms on the market, a vendor management process is not a nice to have: it’s a core competence in successful organizations. That’s because SaaS applications are powering your organization and you need to have a handle on them–what they are, their cost, and the value they provide. In...
Tom is hired by a mid-sized software company in their finance department. His manager quickly realizes it’s not a good fit. The result is an awkward conversation, but one that everyone agrees is for the best. Although Tom departs the organization that day, he still maintains access to critical company information. For example, there’s a...
Did you know that companies with less than 50 employees have about 60 applications in total, while those with 1000+ employees typically have over 850? More importantly, if we asked you today how many SaaS applications you currently have in your organization, could you give us an accurate estimate? If you answer no to that...
One of the biggest pros of SaaS is also one of its biggest cons: it’s easy to buy. Most of the time, all you need to do is handover your credit details and set a password. SaaS vendors like to spin it as a benefit–your staff have the autonomy to use the best apps for...
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