What to Expect as a new Augmentt Partner

Congratulations of becoming a new Augmentt Partner. We are excited at the opportunity to work with you and your team.

We understand that you are incredibly busy so we have designed a simple and powerful onboarding process that will have you up-and-running quickly. This entire process can be completed in a few days with little to no effort on your end.

I just signed-up… now what?

Every new partner is automatically assigned a dedicated Onboarding Manager. This individual has a deep knowledge of SaaS management and is an expert in the Augmentt platform.

 

Step 1- Onboarding kick-off call- 30 Minutes

Purpose of the Call: Introductions and customization of your onboarding process

  • Identify your Technical and Business implementation team members
  • Identify your Lead Customer(s)
  • What are the Business objective(s) and timelines
  • What are the Technical objective(s) and timelines
  • Book all future meetings
  • Share critical Augmentt contact info
  • Provide call summary with actions

 

Step 2- Technical Onboarding – 30-60 Minutes

Purpose of the Call: Product Set-up and Lead customer deployment

  • Review your license allocation.
  • Review your current product set-up
    • Set-up and configure your Agent and/or Agentless deployment.
    • Set-up Integrations
    • Set-up AD sync
  • Review current customer set-up
    • Help deploy to lead customer
  • Review and set-up support.augmentt.com

 

Step 3 – Business Onboarding

  • Review and Discuss your top 3 business goals and objectives with Augmentt
  • Review Augmentt Academy
  • Review go-to-market material (.ppt and flysheets)
  • Review MSPs SaaS Services go-to-market plans
  • Create gap analysis on missing/desired go-to-market content that we can help with
  • Review go-to-market pricing model (MSP to SME)
  • Review and document client adoption/roll-out plan (MSPs plan)
  • Review health Score set-up (What this consists of and how we monitor)
  • Review QBR schedule and format/agenda

 

Step 4- Onboarding Final review (optional) – 30 Min

  • Review all onboarding phases and progress
  • Review business and technical objectives (how are we doing against these)
    • Is anything missing?
  • Review your product set-up – now fully configured with your lead customer(s)
  • Review progress in Academy
  • Review the Augmentt Partner health score system
  • Review next-steps – QBR (focus on the progress towards the business and technical objectives)
  • Introduce your Partner Onboarding Manager

 

Once you have completed the 4 steps above, we encourage you to provide feedback to your newly appointed Partner Onboarding manager.

That is it!

 

Want to learn more, check out:

Getting the most out of your Augmentt ACADEMY visit www.augmentt.com/products/what-is-augmentt-academy

Derik Belair

As President and CEO, Derik leads the vision, strategy and growth of Augmentt. Prior to founding Augmentt, Derik was the Vice President at SolarWinds, leading the digital marketing strategy for SolarWinds’ Cloud division. Derik has been working in the channel for over 20 years, starting his career as a channel sales rep at Corel Corp. and eventually becoming the first employee at N-able Technologies in April of 2000.
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