Every MSP has bad-fit clients. The real question is: how long are you going to keep them?
In this honest, no-fluff conversation, Derik Belair (CEO, Augmentt) and Dean Trempelas (Head of MSP Success, Empath) are getting into the topic most MSPs avoid — the real cost of holding onto clients who aren’t right for your business, and how to know when it’s time to part ways.
This isn’t about being ruthless; it’s about being smart. Bad-fit clients don’t just hurt your bottom line, they also burn out your team, slow your growth, and distract you from the clients you actually love serving.
In this 60-minute session, you’ll come away with a clearer picture of:
- What a “bad-fit client” actually looks like and why they’re often hiding in plain sight on your client roster
- The true operational cost of clients who create disproportionate noise, tickets, and churn
- The financial math behind why keeping them often costs more than losing them
- How to have the conversation — practical frameworks for offboarding clients with professionalism and confidence
- What to do with the capacity you free up and how firing the right clients can actually accelerate your growth
Whether you’re already thinking about a specific client or just want to build a healthier, more profitable book of business, this webinar will give you the language and the framework to act.
