April 23, 2024 at 2PM EST

In today’s competitive landscape, MSPs must recognize the indispensable role of soft skills in driving revenue and fostering customer loyalty. This webinar explores why prioritizing training initiatives and cultivating exceptional customer service are paramount for sustainable growth. We’ll be focusing on real world examples and practical strategies for how MSPs can leverage soft skills to enhance employee performance, optimize customer interactions, and ultimately, elevate the bottom line. Join us to learn more about fostering stronger relationships, productivity and success, and understand why soft skills pay the bills.

As Head of Community & Strategic Partnerships at Augmentt, George’s role is to oversee many different aspects of Augmentt’s programs including Community, Events, Distributors, Vendor Partnerships and Strategic Alliances, all with the goal of helping our partners grow. George is a cybersecurity specialist who is instrumental in enhancing Augmentt’s corporate development.

Marnie Stockman is a veteran of the Education sector, and former Co-Founder and CEO of Lifecycle Insights. A champion and strong advocate for Partner Success, Marnie is passionate about how organizations look after their customers and brings a no-nonsense and progressive approach ensuring clients are always a top priority. As a co-author of both The MSP Owner’s Handbook and Lead It Like Lasso, Marnie is a master of simplifying and disseminating the complexities of cultivating exceptional customer service through strong leadership.