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Best IT Service Management (ITSM) Software

As the Software as a Service (SaaS) market matures, MSPs who can build, scale and monetize their ITSM for SaaS will enjoy a bright and profitable future. Augmentt’s multi-tenant solution empowers MSPs to audit, protect and detect security threats facing the Microsoft environment and manage SaaS.

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One unified platform

Secure your customers' SaaS environments

Shadow IT and unmanaged SaaS presents an enormous security risk for your customers. The Augmentt ITSM platform saves you time closing common tickets in the Microsoft 365 and Google Workspace from one screen, increases your profit margins, and reduces the risk of a security breach wihtin the client’s SaaS applications.

What is IT Service Management platform?

SaaS Security

Augmentt Secure provides efficiency by streamlining your ability to generate tickets for compliance violations and set real-time threat alerts to keep your IT Service Management customers protected. With PSA integration define your ticket settings and route it into the Augmentt platform to get all the information you need from a single screen.

Capabilities:

  • Real Time Threat Alerts
  • Microsoft Security Policy Configuration
  • Microsoft Security Posture Monitoring
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SaaS Management

Augmentt Engage allows you to deliver ITSM solution that saves you time by steamlining your most common IT tickets across Microsoft & Google following pre-built workflows. Safely assign technicians with least privilege access and grant customers with granular user access to reduce the risk of human error.

Capabilities:

  • Efficient User Management & Co-management
  • Least Privilege Access for L1 technicians
  • Simplified Workflows & Embedded Best Practices
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SaaS Discovery

Augmentt Discover gives you the tools to gain visibility into your customer’s SaaS application platforms and systems to eliminate Shadow IT and better understand SaaS user data to create and monitor safe usage policies.

Capabilities:

  • Full SaaS Inventory from over 22,000 apps
  • Build compliance and governance
  • Understand Shadow IT & employee productivity
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What our partners are saying

We have been using Augmentt for just over a year and I cannot say enough good things about them. Itis an incredible product with outstanding service. Securing M365 tenants and managing them is outstanding and SO EASY. The audits are tremendously valuable and create price mark-up opportunities.
Rob FallowsPRESIDENT, TEAMLOGIC IT, NW VALLEY
Rob Fallows
Secure is the best tool for security oversight of Microsoft accounts. It's rare that a newcomer in the field has their act together. We can do nothing but sing Augmentt's praises."
Eric JohnsonPRESIDENT, CREDO TECHNOLOGY GROUP
Eric Johnson
"l recommend Augmentt to all my clients because they are the platform for SaaS security and management"
Ted ClouserPRESIDENT/CEO, PCA TECHNOLOGIES
Ted Clouser

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Protect your customers from the growing cyber security threat landscape while growing your MSP by selling enhanced SaaS security services.
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Augmentt is a centralized SaaS security platform built for MSPs to deliver scalable managed security services for Microsoft and cloud apps. Our multi-tenant platform gives you visibility across all your end-users to easily audit, protect and detect security threats for a holistic approach to cyber security.

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