Navigating through an endless maze of Microsoft portals… it’s a nightmare, I mean, a Tuesday. You know the headache even better than we do – setting up policies, generating data for reports, reviewing alert logs. Managing M365 isn’t just inconvenient; it’s also risky.
Most MSPs tell us that they aren’t logging into every customer portal regularly resulting in:
- No security standards in place: Every client’s portal is configured differently, meaning we don’t know which security measure are in place and which increases our risk of an account breach or email compromise
- Technicians don’t review security alerts: Microsoft doesn’t provide MSPs a PSA integration and virtually no MSPs are logging into each client portal regularly to see if a breach or email compromise has already happened
- Microsoft has no client facing reports: MSPs are forced to manually pull together information or take screenshots of the portal when they have conversations with clients. It’s time consuming and has less impact when trying to convince a client of needed changes.
Sound familiar? You’re not alone, and luckily, you’ve just found the solution to your M365 mania — Augmentt. Augmentt empowers you to simplify security management, standardize processes, and, most importantly, grow your business. The rest of this post details how to accomplish this with Augmentt.
Winning New Business with Augmentt: 3 Easy Steps
The first way Augmentt helps MSPs is by providing a simple, yet powerful tool to win new business. No more jumping through hoops or guessing how secure a prospect’s Microsoft 365 environment is. With Augmentt, it’s all about clear, actionable data that you can use to show potential clients why they need you.
Here’s how you do it in just three steps:
Step 1: Create an Integration Link in Augmentt
Getting started is easy and free. First, head to Augmentt and create a magic integration link. This link will allow you to seamlessly connect to a client’s Microsoft 365 account, giving you access to generate a full security report.
Step 2: Have Your Client Sign in to Approve
Next, ask your client to sign in to their Microsoft 365 account and accept the connection request from Augmentt. Once they do, Augmentt is now linked to their environment, ready to pull critical security data.
Step 3: Generate a Threat Report
Here’s where the magic happens. With the integration live, you can now generate a threat report for your client’s Microsoft 365 setup. This report is your golden ticket to winning new business. It highlights critical security risks, such as:
- Risky sign-ins
- Low Microsoft secure scores
- Low SCuBA scores
- Accounts not protected by Multi-Factor Authentication (MFA)
The MFA report is particularly powerful. Share the report with your prospective client, show them how unprotected they are. Don’t terrify them, but make sure they understand that their Microsoft 365 environment is vulnerable and that a breach could happen at any time. It’s not a matter of if they’ll experience a breach — it’s a matter of when. Stress that enabling MFA across their environment can prevent 98% of breaches!
Armed with this data, you can confidently walk into any meeting and show prospects the risks they’re facing. And when they see the cold, hard facts, they’ll quickly realize they need your expertise to secure their environment.
Deliver Microsoft Security Services With Ease
Now that you’ve sold the client Augmentt makes service delivery a breeze. For users on our Autopilot tier, there are 3 main service objectives you can achieve with Augmentt:
- Prevent Breaches with 1-click security baselines (Anchor link to section)
- Monitor for breaches (Anchor link to section)
- Automate customer reporting (Anchor link to section)
Step 1: Apply 1-click security baselines
The Augmentt platform offers pre-configured security baselines that you can apply to your tenants with a click. These are quick and effective solutions to boost your clients’ Microsoft 365 security. They ensure basic protections are in place from the start. Our baselines include enabling Multi-Factor Authentication (MFA), restricting admin access, and setting data protection rules. This allows MSPs to quickly establish strong security without complex setups. While these baselines are a solid start, they can be tailored to meet specific client needs and compliance standards, combining flexibility with robust protection.
Step 2: Monitor for breaches
After onboarding, Augmentt monitors tenant accounts for breaches. It identifies suspicious activity quickly. Upon detection, Augmentt sends alerts to your PSA system and/or email. This means you stay informed without manual checks. Alerts include links to resolve issues immediately. With real-time notifications, you can protect clients swiftly. Augmentt’s constant monitoring allows you to focus on other tasks, ensuring client safety 24/7.
Step 3: Automate Customer Reporting
Sales teams love Augmentt the assessment reports, while technicians favor the automated, brandable reports that can be scheduled on a weekly, monthly, or quarterly basis. Augmentt’s reports eliminate hours of tedious report-building, allowing technicians to focus on more critical, high-level tasks. By automating the reporting process, your team can operate more efficiently, while clients benefit from clear, professional insights that highlight the ongoing value of your services. Reporting is key to maintaining client trust, and showcasign your proactive efforts to secure their environments. Plus, with fully customizable branding options, you can deliver polished, tailored reports that reinforce your MSP’s professional image and demonstrate your commitment to keeping clients protected.
How Augmentt Transforms Your MSP Business
At the end of the day, managing Microsoft 365 security across multiple clients can be a complex and frustrating task. But with Augmentt, you can turn those challenges into opportunities. By streamlining security configurations, generating real-time reports, and continuously monitoring for threats, Augmentt empowers you to win new business, improve your clients’ security posture, and build long-lasting relationships.
Don’t just manage your clients’ Microsoft 365 environments — transform them with Augmentt.
