A User Account Lifecycle Management Cheat Sheet
User lifecycle management (ULM) begins when a candidate accepts a job offer and continues until that employee leaves the company. For HR and IT departments, this means creating user credentials and connecting new employees to cloud resources. COVID has put user lifecycle management back in the spotlight with workforce disruption, layoffs, and resignations. So not […]
Real world help desk stories of unrestricted access to SaaS applications
“Don’t open that door!” That’s the kind of thing we might shout at a character in a horror movie when there’s a danger lurking. With less bloodshed, the very same things can happen all too easily with unrestricted access to SaaS applications. The quickly growing SaaS apps that organizations rely on have created a huge […]
The Tools You Need to Offer SaaS Admin Services
SaaS management shouldn’t be considered separately from managed services but rather as a component of the MSP’s arsenal. Traditionally, SMBs have had expectations about the performance of their on-premise infrastructures. However, with the adoption of many SaaS platforms, they must now figure out how to maintain a cloud infrastructure. This is an excellent place for […]
How to Systematize SaaS Admin Processes
saas management platforms In 2015, 83% of US firms with 100-999 employees were using SaaS. By 2019, this figure reached 98%. In other words, there were only 2% of US mid-market businesses without any SaaS services in use last year. With SaaS apps–since you’re not sourcing hardware or keeping systems running yourself–your MSP needs to […]
Top 4 SaaS Admin Services You Can Offer Customers Today
Here’s an example of a story we hear often from our MSP customers. They have a client that is a 75-person business using 15 Software-as-a-Service (SaaS) subscriptions across all its employees. (Do the maths, it’s a management nightmare.) The client wants a dashboard to manage different apps. He wants every employee that leaves to be […]
How to Enforce Security Policies With the Rise of SaaS
Companies are continuously faced with balancing SaaS applications’ advantages–productivity gains and lower costs–and significant compliance and security concerns. There’s a growing consensus among MSPs that they need to help their clients achieve this balance by enforcing their SaaS ecosystem policies. The end goal is to ensure secure and compliant access to only the web applications […]
SaaS Scripting Is About Efficiency and Cost Reduction
Cloud computing is firmly established as the new normal for enterprise IT. Across industries, cloud continues to be one of the fastest-growing segments of IT spend. It’s why MSPs need to focus more of their cloud efforts on helping to deploy and then manage these cloud applications. With cloud computing and DevOps the de facto […]
Steal This SaaS Vendor Management Process Guide
With tens of thousands of different SaaS platforms on the market, a vendor management process is not a nice to have: it’s a core competence in successful organizations. That’s because SaaS applications are powering your organization and you need to have a handle on them–what they are, their cost, and the value they provide. In […]