Augmentt’s new integration with Lifecycle Insights adds new visibility of your clients’ SaaS inventory
When it comes to MSPs managing the SaaS complexity, visibility of a client’s application inventory is everything. That’s why we’ve partnered with Lifecycle Insights to bring Augmentt Discover data directly into their platform. How is this a game-changer? It means that MSPs can now quickly audit SaaS software activity across customers and maintain an inventory […]
A User Account Lifecycle Management Cheat Sheet
User lifecycle management (ULM) begins when a candidate accepts a job offer and continues until that employee leaves the company. For HR and IT departments, this means creating user credentials and connecting new employees to cloud resources. COVID has put user lifecycle management back in the spotlight with workforce disruption, layoffs, and resignations. So not […]
5 Critical Questions MSPs Should Be Asking Customers About Shadow IT
Changes in IT Procurement are creating opportunities for MSPs LogicMonitor’s most recent research report shows that “customers top needs include 24/7 IT monitoring support (29%), support for remote work (24%), and decreased IT downtime (24%) —many of which could be automated, integrated, and further supported by their MSPs.” A growing trend across organizations is that IT […]
Microsoft extends M365 cancellation period to seven days
The industry spoke and Microsoft listened. Although the M365 price increase will remain in effect, after significant pushback from customers the M365 cancellation/correction period has been extended from 72 hours to seven days, giving MSPs significantly more breathing room to make post-purchase corrections on orders or auto-renewals. The pricing increase that went into effect on […]
Augmentt’s new CloudRadial integration brings new visibility to SaaS management
When it comes to complex SaaS management, visibility is everything. That’s why we’re so excited by how our new integration with CloudRadial can help MSPs explore and share even more valuable insights on client SaaS usage—directly from the CloudRadial portal. If you’re an MSP already using CloudRadial, this integration can make your client interactions much […]
5 ways to manage Google Workspace more effectively
If you’re an MSP managing Google Workspace for your customers, you know first-hand how much time and energy is spent on common tickets that should be quick to resolve. Staying on top of provisioning new users, resetting passwords, configuring security policies can become a full-time job. We’ve outlined 5 ways to save you time when […]
Three ways MSPs can accelerate service delivery
The software industry has changed a remarkable amount over the last ten years. The cloud was a logical evolution of data centers that solved the economies of scale problem. But what the cloud unlocked, however, could not have been predicted: an explosion of SaaS applications that would completely transform the workforce. As a result, MSPs […]
Demand for SaaS management from MSPs has nowhere to go but up
According to a CompTIA pre-pandemic report from 2019, MSP customers were already seeking SaaS management from them more than any other service. In fact, CompTIA suggested that a full 60% of MSP customers were asking for SaaS management in 2019. Of course, without up-to-date data we can only speculate, but given how SaaS adoption […]
How to Restore a Deleted Item in Microsoft 365
Microsoft 365 options are quite limited for restoring deleted data It’s a sobering fact that one in three organizations are impacted by SaaS data loss due to commonplace things such as human error. Let’s say you mistakenly delete a vital email or other type of file in M365 and discover the error days or weeks […]
How MSPs can select the best cloud backup service
Yes, this is a cloud issue, but the trends are very clear. Now that virtually all business-critical data resides on SaaS platforms, data custodians are increasingly concerned with backing up and securing it there. In fact, projections have the cloud backup market reaching $4.13bn in 2022, growing at a very healthy 26% CAGR. So for […]